Il Globo TV keeps buffering or plays slowly

Buffering and stuttering are almost always caused by your internet connection. For smooth live streaming we recommend a sustained download speed of at least 25 Mbps.

Try these steps:

1. Run a speed test on the device you're watching on (for example fast.com or speedtest.net).
2. Pause other devices on your network — large downloads, cloud backups or other video streams.
3. On Wi-Fi, move closer to the router or restart it; if you can, use a wired connection.
4. Close other apps, or restart the device.
5. Sign out of Il Globo TV and sign back in to reset the player.

If the problem has lasted more than a couple of weeks, affects all channels or all your devices, or you've already tried the above, email support@ilglobo.com with your device, the worst time of day, your speed-test result and the channels affected — a team member will review your account and connection.